Positive Employment is currently recruiting for a Housing Disrepair Case Officer for our client a government organisation in Lambeth, London.
The successful post holder will work hard to minimise the risk of disrepair, seek to ensure any complaints, or threats of litigation for disrepair are resolved without legal action being undertaken against the organisation; and administer the disrepair litigation case on behalf of the organisation.
This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 2 days in the office per week.
Duties and Responsibilities but not limited to:
- Minimise the risk, incidence and cost of Disrepair to the organisation by ensuring all threats are resolved without litigation, and any cases received are dealt with speedily and effectively.
- Monitor progress on cases, both time and costs to ensure that the budget holder has accurate and up to date information on the potential liabilities for that area; to make recommendations to the budget holder regarding settlement of cases based on that information.
- Ensure that the Repairs Team Manager is provided with regular updates on all cases identified as high risk (in addition to 121s and performance reviews).
- Where cases are subject to litigation to submit necessary information to legal services in a timely manner to ensure that legal documents can be prepared to deadlines.
- Ensure that any cases that can be settled speedily are and that any cases that go to court are with the express agreement of legal services.
- Work with the surveyors (both internal and external) to ensure all appropriate works are ordered promptly in line with the organisation’s procurement policy (including the use of a waiver report as appropriate) and to ensure works are carried out as specified to the appropriate timescale to the required standard.
- Advise on responses for Stage 2 and Ombudsman repairs complaints (and any other repairs complaints where there is a threat of litigation).
- Be aware of the organisation’s Complaints Procedures. To be responsible for ensuring that all complainants are kept informed of action proposed, taken, and planned.
- Work actively and co-operatively as an effective team member, collaborating and informing colleagues across the service, To ensure effective communication and information sharing as appropriate.
Personal Requirements:
- Educated to degree level or equivalent demonstrable experience.
- Clear knowledge of current issues affecting ALMOs, local authorities and social housing.
- Good understanding of housing or building legislation and best practice.
- A good working knowledge of Microsoft Office and housing management databases.
- Experience of responding to complex correspondence and drafting reports.
- Experience of managing contractors/ consultants.
- Experience of dealing with the public, resolving queries/ problems or giving advice.
Working Hours: 36hrs / Monday – Friday
Pay:£218.38 per day
Please note this role is within the scope of IR35.
