Positive Employment is currently recruiting for a Housing Allocations Officer for our client a government organisation based in West Berkshire.
The successful candidate will assist with the operation of the Common Housing Register by checking, and inputting new applications and updating changes to existing applications.
Provide a telephone and face to face service for housing clients contacting the organisation in person, in writing and by telephone about their housing register application and how the Choice Based Lettings system operates.
This is a 3 month starting contract with the possibility for extensions. This role is hybrid with 2 days a week in office.
Duties and Responsibilities but not limited to:
- Input housing register applications on the housing ICT system and Identify applicants for referral to the Homelessness Prevention & Relief Officers for further assistance.
- Handle a range of telephone and general enquiries from both internal and external customers and contacts, including housing register applicants. Provide a comprehensive response but referring more complex cases to the Housing Allocations Team Leader as appropriate. Assist vulnerable applicants with completing forms and monitoring bidding process.
- Provide advice and respond positively to a wide range of enquiries received via the phone and on the pod reception desk, e.g. Common Housing Register, LHA levels for private rented accommodation, mutual exchange and homelessness.
- Clearly explain relevant legislation to applicants in a way that is understandable, and appreciate the basic legal requirements of valid notice to quit.
- Visit applicants at a range of locations to confirm information relating to their housing application.
- Collate, process and monitor medical, social needs and discretionary housing payment processes.
Personal Requirements:
- Some experience in a housing background.
- Ability to work with vulnerable people who need assistance with making an application.
- Understanding of Local Government departments or housing services.
- Understanding of Allocations and lettings processes.
- Enhanced DBS certificate.
Working Hours: 09:00am – 17:00pm, Monday – Friday
Pay: £17.70 p/h
Please note this role is within the scope of IR35.
Key Words: Housing, Needs, Allocations, Choice
