PARKING CUSTOMER SERVICES OFFICER

By April 27, 2022 No Comments
Job Category: Temporary
Job Type: Full Time
Job Location: Chelsea Kensington London

Positive Employment is currently recruiting for a Parking Customer Service Officer for our client based in Kensington and Chelsea area.

The successful post holder will work within the Road Traffic Act Legislation, Traffic Management Orders and the Council’s policies and procedures, the post holder will respond to customer enquiries in the Call Centre on a wide range of parking issues including parking enforcement in a professional and equitable manner contributing towards the Department’s overall parking policy aims.

DUTIES AND RESPONSIBILITIES BUT NOT LIMITED TO:

  • Respond positively to enquiries and complaints made by customers in the call centre and occasionally by email ensuring that the best customer care practices are always adopted. Dealing with difficult customers in a tactful and diplomatic manner.
  • Undertake telephone duties giving accurate advice to customers on a wide range of parking issues, ensuring that all calls are responded to politely by giving the appropriate greeting including the post holder’s name.
  • To ensure that the best use is made of manual and computer systems in place within the Department and Section.
  • Working within the Council’s financial regulations and audit requirements, take credit and debit card payments for PCNs over the phone, when required.
  • Keep abreast of changes and developments in parking related issues. Participate in local software development and assist with the training of less experienced staff in use of computer software applications.
  • Provide an efficient service to customers writing into the Parking mailbox.

REQUIREMENTS:

  • Educated to at least O level standard
  • Experience in Parking Services
  • Experience working in an Enforcement environment
  • Work references covering last 5 years
  • Enhanced DBS on the Update Service
  • Experience working in a pressurised frontline Customer Services environment

HOURS: 09.00am – 17.00pm, Mon-Fri

RATE: £15.52 umbrella

Please note, only candidates eligible to work in the UK will be considered.

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