Operations Support Officer

Job Category: Temporary
Job Type: Full Time
Job Location: London
Operations Support Officer – £12.23 – £15.01 per hour

Support Officers should actively champion continuous improvement and the implementation of automation and efficient ways of working.

Duties to include but not limited to:

  • Responsible for delivering to a high standard the business support menus to ensure effective operation of the services.
  • Data entry and analysis, record keeping, customer care focused, reception and understanding service specific administrative tasks.
  • Develop skills, understand and ability to deliver support services in order to carry out standardised processes in a consistent and efficient manner.
  • Deal with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place.
  • Maintain up to date knowledge to ensure effective utilisation of IT systems used
  • Front line face-to-face/telephone service to customers, making suitable referrals other service areas where appropriate and resolving enquiries to a high standard, ensuring high levels of customer satisfaction.

This is a Temporary role but could possibly become permanent

Please note only candidates eligible to work in the UK will be considered

Apply for this position

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