Neighbourhood Team Leader

Job Category: Temporary
Job Type: Full Time
Job Location: London

Positive Employment is currently recruiting Neighbourhood Team Leader to work for our client based in Kensington and Chelsea.

The successful candidate will deliver housing management services that reflect the client’s commitment to excellent customer services for all clients residents. Ensuring that Neighbourhood Management, a key front-line service, is delivered effectively, in line with best practice and developed in a way that demonstrates ongoing service improvement.

Responsibilities include, but are not limited to:

  • To deliver tailored services that suit individual needs of residents, where there are vulnerabilities or special needs identified, to ensure that officers are working with relevant agencies to meet resident needs
  • To prevent service delivery failure to our residents by dealing swiftly and effectively with performance management issues within the team. Where gaps are identified within the service, to address these by implementation of service improvement plans
  • To embed safeguarding as a priority for Neighbourhood Teams and ensure that officers and self are managing safeguarding concerns appropriately and promptly, raising safeguarding alerts and working with relevant services
  • To work closely with Resident Associations and Compacts especially when trying to resolve issues around anti-social behaviour, estate improvements and other initiatives that would increase resident satisfaction
  • To provide joint up services that meet resident’s needs through close working relationships with Property Services, Income Teams, Environmental Services, Resident Engagement, Social Services, Police
  • To provide performance reports and ensure that the team are focused on exceeding targets for all aspects of housing management, tenancy management, anti-social behaviour and tenancy support
  • To respond to emergencies and draw upon the team’s resources to assist


  • Experience in working in social housing management
  • Experience of actively engaging with residents to ensure that the service provided is resident focused
  • Demonstrable experience in resolving high profile anti-social behaviour cases and successfully supporting a team that address such instances
  • Experience of leading a team of housing management officers
  • Experience in working with key agencies to address safeguarding and vulnerability issues experienced by residents
  • Ability to understand and apply knowledge of landlord and tenant obligations, to ensure the appropriate level of enforcement is sought in Court or support and pre-legal remedies are applied where relevant
  • Experience of coaching and effectively managing performance of a team with a view to increasing resident satisfaction
  • Ability to manage, organise and prioritise own workload and that of the staff that are line managed by this role
  • Excellent customer care skills
  • Experience of working with local communities to improve estate services and reduce levels of nuisance/crime
  • Enhanced DBS Check

Working hours: 09:00 – 17:00, Monday to Friday

Rate: £23.00

This is a Temporary role but could possibly become permanent

Please note only candidates eligible to work in the UK will be considered


Apply for this position

Allowed Type(s): .pdf, .doc, .docx