Positive Employment is currently recruiting for an Income Manager for our client a local government based in Stroud.
The successful candidate will maximise rental and other income streams owed to the Housing Service of the organisation and contribute to the delivery excellence in terms of personal and service performance, focused on customer outcomes.
To ensure all recovery processes deliver best practice and contribute to a continuously improving service.
This is a 6 month contract with the possibility for extensions.
Duties and Responsibilities but not limited to:
- Undertake all aspects of income recovery, including: arrears notification and advice to tenants, making agreements for repayment, monitoring cases, preparing papers for court action, presenting cases at court, arranging and attending eviction, etc., all in accordance with current procedures.
- Where appropriate visit tenants in arrears and undertake income and expenditure, personal budgeting and money management assistance to assist in sustaining tenancies.
- Monitor and manage rent account and other debts, including: service charges, charges to leaseholders, garage rent and charges, sundry debts and others as directed, in line with procedures.
- Liaise with and maintain good working relationships with all relevant external agencies to ensure tenants receiving difficulties are referred appropriately for support.
- Prepare and sign off Notices of Seeking Possession and any other notices which are required to commence recovery proceedings and represent the organisation in court action.
- Be ICT literate and use technology to improve performance in the collection of debt, maintaining accurate records for management and audit purposes.
- Able to give advice on general housing management.
- Own and take responsibility for continuous personal development in the delivery of a housing management service.
Personal Requirements:
- Appropriate experience of income management and recovery.
- Sound knowledge of welfare benefits and money advice.
- Basic DBS certificate.
Working Hours: 08:45am – 17:00pm, Monday – Friday
Pay: £17.45 p/h
Please note this role is within the scope of IR35.
Key Words: Income, Housing, Tenancy, Benefits, NHS, Local Authority, Management
