Council Tax Officer (Revenues and Benefits)

By April 29, 2021 No Comments
Job Category: Temporary
Job Type: Full Time
Job Location: London

Positive Employment is currently recruiting for a Council Tax Officer to work for our client based in Royal Borough of Kensington & Chelsea.

The successful post holder will work as a member of a team, dealing with all aspects of the collection and recovery of Council Tax, from billing to committal, for a designated part of the Royal Borough.

Main Responsibilities but not limited to:

  • To deal with routine correspondence, ensuring that it is handled correctly and expeditiously in conformance with the documented procedures and work instructions
  • To update the Council Tax database, in accordance with information received, ensuring that all input conforms to the documented quality targets.
  • To update the DIP database, in accordance with information received, ensuring that all input conforms to the Quality System in place.
  • To action system reports within prescribed time frames
  • To assist in the selection and preparation of cases to be brought before the Magistrates’ Court, and to assist at Court Hearings
  • To dispatch and action post-summons documentation within prescribed time frames
  • To deal with customer enquiries by telephone or in person
  • To action refund applications
  • To assist in audits and projects relating to quality initiatives


  • Previous contact center experience required
  • Must have extensive experience with IBS Civica
  • Must have extensive experience in Council Tax processes and legislation
  • Basic keyboard skills (data entry).
  • Experience in accessing and extracting information from database systems.
  • Experience in working in a Revenues or Benefits environment (or equivalent) and knowledge of Council Tax legislation and procedures.
  • Experience of front-line customer contact (by phone and in person).
  • Proficient in Microsoft Packages

Working hours: 08.30 -17.30 pm

Rate :£17.70 umbrella

This is a Temporary role but could possibly become permanent

Please note only candidates eligible to work in the UK will be considered

Apply for this position

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