Positive Employment is currently recruiting for Collections Officers to work for our client based in Lambeth.
Duties and responsibilities:
Manage a portfolio of service charge accounts, working to targets set by the Collections Manager.
Monitor individual accounts, determining and taking appropriate action to ensure that account holders pay service charges in accordance with the obligations under their lease.
Maintain contact with account holders through letter, email, telephone, or face-to-face as appropriate; issue statements and other account documentation on request from the account holder.
Investigate issues with the lease and determine that service charges are in line with the provisions of the lease; ensure that any billing errors are noted and corrected.
Ensure that any other queries are dealt with and resolved by the appropriate team; contact other teams as necessary and monitor the progress of queries to ensure that the account holder receives a satisfactory response.
Request write-offs, write-backs and other account adjustments as appropriate.
Working hours: 09:00 – 17:00, Monday to Friday
Rate: £24.92 umbrella
This is a Temporary role but could possibly become permanent
Please note only candidates eligible to work in the UK will be considered